Frequently
Asked
Questions

Eligibility: Exchanges are valid for up to 7 days from the date of purchase. The marijuana product must be in its original packaging.

Reasons accepted: We accept exchanges for products that are damaged or defective upon receipt.

Exchange process: Bring the product to the original place of purchase within the 7-day window. Our management team will inspect the product, verify eligibility, and — if approved — exchange it for a replacement of the same item.

No cashback is offered for any returns.

Eligibility: Exchanges are valid for up to 90 days from the date of purchase.

Accepted reasons: Defective or malfunctioning batteries. Items that appear physically damaged, heavily scratched, or show signs of excessive wear are not eligible.

Exchange process: Bring the product to the original place of purchase within the 90-day window. Our team will inspect it, verify eligibility, and — if approved — exchange it for a replacement of the same item.

No cashback is offered. All sales are otherwise final.

All merchandise (excluding batteries) can only be exchanged for the same item in a different size. All sales are otherwise final.

For an exchange to be approved, apparel and accessories must be returned in original condition: original packaging with tags attached, unworn, no odor, no stains, no damages, and unwashed.

Upon approved inspection you will receive confirmation once the exchange is processed.

As long as the apparel item is unopened, with original packaging and tags attached, and shows no damage, we will exchange it for the same item in a different size.

This is subject to product availability. Exchanges are valid only while supplies last. Contact support@stiiizy.com to initiate the process.

All sales are final unless the battery is defective. We will not approve a replacement if the battery is physically damaged in any way — and physically damaged batteries that are returned cannot be sent back.

Battery must be in the original condition it was received. Please include the purchase receipt or order number. Contact support@stiiizy.com for further information.

All inquiries submitted to support@stiiizy.com will be responded to within 72 business hours. Please include your order number in the subject line for the fastest response.

All online orders are final once placed and cannot be cancelled. Please review your order carefully before submitting. Contact support@stiiizy.com with your order number if you have questions about a specific order.

It can take 3–5 business days from the date of purchase for your order to be processed. Weekends do not count as business days.

Our cut-off time for dispatching orders is 3:00 PM PST, Monday–Friday. Orders placed after 3 PM will begin processing the next business day.

Customers may occasionally experience delays due to carrier capacity. If your order is significantly delayed, contact support@stiiizy.com.

If your billing address and shipping address do not match, the order will not process successfully and will be declined.

Please allow 3–5 business days depending on your financial institution for any held funds to reflect back in your account. If funds have not been returned after 5 business days, contact your bank directly.

Once a package has been processed and shipped by USPS, STIIIZY is not liable for lost or stolen items. We recommend the following steps:

• Allow 36 business hours from the stated delivery date for the package to arrive
• Check the surrounding area — doorstep, mailbox, building reception
• Check if someone else at your address accepted the delivery
• Check for a notice of attempted delivery from the carrier
• Contact your local USPS office with your tracking number

STIIIZY batteries and merchandise can be ordered online at Stiizy.us and shipped anywhere in the United States.

It is illegal to ship cannabis products directly across state lines. STIIIZY cannabis products are only available in licensed dispensaries within California, Nevada, and Michigan.

To find your nearest retailer, visit Stiizy.us/stiiizy-shop or check Weedmaps.

STIIIZY products are available at licensed dispensaries across California, Nevada, Michigan, Illinois, Missouri, New York, and Arizona.

Use the Stiizy.us store locator or search on Weedmaps to find your nearest retailer. You can also order batteries and merchandise directly at Stiizy.us.

Clogged pods can occur from time to time. Try these steps to clear the clog:

• Dry hit: Pull on the pod without the battery attached to help clear the clog
• Make sure the battery is fully charged — a low battery can cause poor vapor production that mimics a clog
• Charge the battery on low voltage for 30–45 minutes to bring it to optimal heat level

Prevention tips:

• Do not charge the battery with the pod inserted
• Never use the product while it is charging
• Keep pods and batteries away from extreme heat, cold, and humidity
• Replace pods before they are completely dry to avoid overheating the coil

Minimal leakage may occasionally occur. Use a cotton swab with a small amount of isopropyl rubbing alcohol to clean the residue from the battery contacts and pod base, and see if the problem persists.

Prevention tips:

• Keep pods and batteries away from enclosed small spaces, extreme heat, cold, and humidity
• Do not store pods upside down

If leakage persists or is excessive, contact us at support@stiiizy.com to arrange an exchange assessment.

With a pod inserted, the LED light should illuminate during your draw and you should notice visible vapor being produced. If neither happens, try the following:

• Check the battery charge level — a red LED or no LED indicates a dead battery
• Try a different STIIIZY pod to rule out a pod-specific issue
• Clean the magnetic contact points with a dry cotton swab
• If the issue persists after charging and trying a different pod, the battery may be defective — contact support@stiiizy.com

The LED indicator on your STIIIZY battery communicates its current status:

• White / Green solid: Battery is fully charged and ready
• White / Green during draw: Battery is functioning normally
• Red: Battery charge is low — charge immediately
• Blinking rapidly: Connection issue or device error — try a different pod and ensure contacts are clean

For PRO and PRO XL models, triple-pressing the button cycles voltage settings, and the LED colour changes to indicate the selected voltage level.

Yes. STIIIZY Starter Kits and BIIIG Batteries purchased online come with a 90-day limited warranty from the original date of purchase covering defective or malfunctioning units.

To claim a warranty exchange, have your original receipt and packaging ready. Bring it to the original place of purchase. If purchased from Stiizy.us, contact support@stiiizy.com to set up your return.

Warranty does not cover physical damage, excessive wear, or scratching. No cashback is provided.

STIIIZY batteries are available at licensed dispensaries and retailers across all states where STIIIZY operates. You can also shop online at Stiizy.us/stiiizy-weed-pen-batteries.

Use our store locator or visit your nearest dispensary to find the full battery lineup including the Original, BAR, PRO, and PRO XL.

When the LED indicator turns red, it is time to recharge your battery. Do not let it fully deplete — repeated deep discharging can degrade lithium-ion cells over time and reduce overall battery life.

We recommend charging before the battery reaches critical levels whenever possible.

Use the USB cable provided and plug it into the charging port at the bottom of the battery. Remove the cable once fully charged — the LED will change from red to white when complete.

• Never charge with a pod connected to the battery
• Never use the battery while it is charging
• PRO and PRO XL models use USB-C charging (45–60 minutes for a full charge)
• Original batteries use a micro-USB cable

Proper charging extends battery life significantly — STIIIZY batteries can last up to 3 years with proper care.

Both the PRO and PRO XL feature identical technology: three adjustable voltage settings (2.4V / 3.0V / 3.6V), a preheat function, button and draw activation, Type-C USB charging, and full compatibility with all STIIIZY pods.

The key difference is battery capacity:

• PRO: 210mAh — compact, everyday carry
• PRO XL: 550mAh — approximately 2.6× more battery life, ideal for heavy use or all-day sessions

Visit our STIIIZY PRO page for full specs and interactive features.

The STIIIZY BAR is the most advanced battery in the STIIIZY lineup. It features a unique dual pod system — load two different STIIIZY pods simultaneously and switch between strains on the fly.

Key features include adjustable voltage, adjustable airflow, button and draw activation, Type-C USB charging, and full compatibility with all STIIIZY pods. It has a large battery capacity for extended sessions.

No. The STIIIZY system uses a proprietary magnetic connection. STIIIZY pods are only compatible with STIIIZY batteries. Standard 510-thread cartridge batteries will not work with STIIIZY pods.

All STIIIZY batteries — Original, BAR, PRO, and PRO XL — are compatible with every STIIIZY pod in the lineup.

Original THC Pods use high-purity THC distillate with naturally derived terpenes. They deliver consistent potency (90%+ THC) with a wide strain selection across 30+ Indica, Sativa, and Hybrid options. Great for everyday use.

Live Resin Liquid Diamonds (LRLD) are crafted from flash-frozen whole cannabis plants to preserve the full-spectrum of cannabinoids and terpenes. THCA diamonds are melted into live resin for maximum potency and a richer, more complex flavor profile — the premium tier.

STIIIZY AIO (All-in-One) pens are self-contained, rechargeable vape pens that include both the battery and oil in a single unit — no separate battery required.

Available in several formats:

• OG AIO: 90%+ THC distillate, 1G
• LRLD AIO: Live Resin Liquid Diamonds, full-spectrum, 1G
• LIIIL AIO: Ultra-compact format, 0.5G
• 2G AIO: Double capacity in a rechargeable all-in-one

STIIIZY cannabis products are currently available at licensed dispensaries in:

• California — full product lineup including pods, batteries, flower, extracts, and edibles
• Nevada — pods and select products
• Michigan — pods, flower, and edibles
• Illinois, Missouri, New York, Arizona — select products; availability varies by location

STIIIZY batteries and merchandise can be shipped nationwide from Stiizy.us.

Yes. All STIIIZY cannabis products undergo rigorous third-party laboratory testing for potency (cannabinoids and terpenes), pesticides, residual solvents, microbials, and heavy metals.

STIIIZY only distributes through licensed dispensaries and complies with all applicable state cannabis regulations. Product batch test results are available per product where state law requires disclosure.

Orders are processed within 3–5 business days from the date of purchase (weekends excluded). Our dispatch cut-off time is 3:00 PM PST Monday–Friday. Once shipped, delivery times vary by carrier and destination.

During peak periods (holidays, 4/20), processing times may be slightly longer. You will receive a tracking number once your order has been dispatched.

Yes. Free shipping is available on orders over $75 on merchandise and battery orders through Stiizy.us. This applies to standard shipping within the United States.

Orders below the free shipping threshold will have standard shipping rates applied at checkout based on your location and selected shipping method.

Yes — in California, STIIIZY offers direct cannabis delivery through our delivery service. Orders can be delivered to your door in as little as 30 minutes in covered areas.

Delivery is available from 9:00 AM to 9:30 PM daily, with a minimum order of $70. Free delivery on orders over $100. Payment by debit card.

Coverage areas include Greater Los Angeles, Orange County, Inland Empire, San Diego (SoCal) and Greater East Bay, Contra Costa, Alameda, and San Jose (NoCal).

See our delivery deals page for current promotions.

STIIIZY ships merchandise and batteries via USPS (United States Postal Service). Once your order has been processed and a tracking number issued, you can track your package directly on the USPS website using your tracking number.

Once an order has shipped, STIIIZY is not liable for carrier delays, lost, or stolen packages. If your tracking shows delivered but you have not received your package, contact your local USPS office with the tracking number.